Privacy Policy
Last updated: May 2026
Our commitment in plain English: we do not sell your data. We do not share it with advertisers. Your conversations stay private. Audio is deleted the moment transcription is complete.
1. Who we are
FairTalk is operated by FairTalk, based in Western Australia. We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact: contact@fairtalk.com.au
2. What we collect
- Account information: name, email address, password (stored encrypted)
- Waitlist: email address only
- Session data: audio recordings (deleted immediately after transcription), transcripts, and AI-generated summaries
- Usage data: app usage patterns, device type, and browser information
- Payment data: handled entirely by Stripe. We do not store card details.
3. How we use your information
- To provide and improve the FairTalk service
- To send you important service updates and notifications you have opted into
- To contact waitlist members when FairTalk launches
- To process payments securely via Stripe
- To comply with legal obligations
We do not use your data for advertising. We do not sell or share your data with third parties for their own purposes.
4. Audio and transcripts
Audio recordings are processed solely for transcription. Audio files are permanently deleted from our servers immediately after transcription is complete. Transcripts are stored securely and accessible only to the participants in that session.
Users may delete their session transcripts at any time directly within the FairTalk application. We do not retain transcripts longer than necessary.
We use OpenAI Whisper for transcription. Audio is transmitted to OpenAI's API under their data processing agreement. OpenAI does not use API submitted data for model training.
5. Data storage and security
All data is stored on Australian servers. We use industry standard encryption for data in transit (TLS) and at rest. In the event of a data breach likely to result in serious harm, we will notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme.
6. Data retention
- Audio: deleted immediately after transcription
- Transcripts and summaries: retained while your account is active. Users may delete session data at any time within the app. All data is deleted within 30 days of account deletion.
- Account data: retained for 7 years for legal compliance, then permanently deleted
- Waitlist emails: retained until launch or until you unsubscribe
7. Your rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and all personal data
- Delete individual session transcripts directly within the app
- Opt out of marketing communications at any time
- Lodge a complaint with the OAIC if you believe your privacy rights have been breached
To exercise any of these rights, contact us at contact@fairtalk.com.au.
8. Third party services
- Supabase: database and authentication (data stored in Australia)
- OpenAI: transcription via Whisper API
- Anthropic / OpenAI: AI analysis
- Stripe: payment processing
- Netlify: website hosting
9. International users
FairTalk is based in Australia and our data is stored in Australia. If you access FairTalk from outside Australia, you consent to the transfer and processing of your data in Australia under Australian law.
10. Children
FairTalk is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to this policy
We may update this policy from time to time. We will notify registered users of material changes by email.
12. Complaints
If you have a privacy concern, please contact us first at contact@fairtalk.com.au. If we cannot resolve your concern, you may contact the OAIC at oaic.gov.au.